Support
BearingKind Baby Sleep Tracker
This page describes the pre-release version of the app on iPhone and on Android. TestFlight distributes the iPhone version; the Android version is not distributed yet, so its answers below describe what you will find when you install it. The page will be revised again for the general release, which adds cross-platform accounts and household sharing.
Contact
Write in English or Russian. One person answers this mailbox, usually within two working days. If you have not heard back within five, please write again. The message may not have arrived.
Things you can do yourself, right now
The pre-release app stores records on your device. On iPhone it can also mirror them to your own iCloud, and on Android it can back them up to your own Google Drive. Both are yours, both are off until you turn them on, and we can read neither.
Back up your records. Settings has a backup export. It produces a single file containing everything the app holds. Save it somewhere you trust. Do this before changing phones and periodically afterwards. See "Data recovery" below.
Restore from a backup. The app can import a backup file when you set it up on a new device, and can merge one into an existing household afterwards.
Move to a new iPhone. Either turn on iCloud sync and sign in to the same Apple Account on the new phone, or export a backup file and import it. Both work; sync is less work and a backup file is a copy you control.
Move to a new Android phone. Either turn on the Drive backup and, on the new phone, sign in to the same Google account and unlock the backup with your recovery code or by scanning the code your old phone shows, or export a backup file and import it. Cable transfer from the old phone deliberately does not carry the backup's key. If Android's encrypted backup restored the key, the new phone picks the backup up on its own; if it did not, the phone asks you to unlock the backup with the recovery code or the scanned code.
Keep your recovery code. The Drive backup is encrypted with a key the app creates on your phone and never gives to us. Android's own backup may carry a protected copy of it, but only on versions where the app can require that the backup is encrypted beyond Google's reach; otherwise the key is not in the backup at all. So if you lose every phone that had the backup, and the recovery code, and no encrypted Android backup carried the key, the Drive backup cannot be opened again by anyone, including us. The app shows the code when you turn the backup on and will show it again from Settings.
Turn iCloud sync or the Drive backup on or off. Both are in Settings and both are yours to control. Turning either off stops the copying; it does not delete what is already on the device or already in your iCloud or Drive.
Delete everything. Deleting the app removes its records from the device. If you used iCloud sync, remove the app's data from iCloud too, through the iOS Settings app under your Apple Account. If you used the Drive backup, open Drive's settings, find the app in the list of apps that have stored data there, and delete what it holds.
One loose end on Android, worth knowing rather than worrying about: the app's encryption key may still sit in Android's own encrypted backup, which Android controls from the device backup settings and the app cannot reach. Once you have deleted the app's data from Drive, that key opens nothing.
Cancel a subscription. The subscription pays for household sharing, which is an iPhone feature today; there is nothing to buy in the Android version. Subscriptions are managed by Apple, not by us. Open the Settings app on your iPhone, tap your name, then Subscriptions. We cannot cancel or refund on your behalf, though we will help you ask Apple. In the TestFlight build, subscription purchases are free test transactions in Apple's sandbox; they never charge you and do not carry over to the App Store version.
Reporting a problem
The app itself has no crash reporting and no analytics in it. It never sends us a log or a diagnostic. The Privacy Policy explains why we keep it that way.
During the test period, TestFlight fills part of that gap: Apple shares crash logs and usage statistics from beta builds with us, and feedback you send through TestFlight — including screenshots — reaches us through App Store Connect. That still tells us far less than hearing from you directly. What you write is effectively all we have.
On Android the equivalent is Google Play, which shows us aggregate installation figures and reports crashes and freezes from phones whose owners have left Usage and diagnostics switched on. Same shape, same limits: it tells us the app stopped working, never what you were trying to do.
So the more of this you can include, the better:
- What you did, step by step, and what you expected instead.
- What you saw. A screenshot or screen recording is worth several paragraphs. Blur anything you would rather not send.
- Whether it happens every time or happened once.
- Your phone model and OS version, and the app version and build number. On iPhone, TestFlight shows the version and build on the app's page.
- Whether iCloud sync or the Drive backup is on, and whether the household is shared with anyone.
If we need more, we may ask for a diagnostics summary from the app. Read this before sending files: a diagnostics summary describes sync outcomes; a full backup file contains your child's name, date of birth, and every record and note you have written, in readable text. Sending either is your choice. We will explain why we are asking. You can decline and we will still try to help. We delete whatever you send once the issue is closed. Section 8 of the Privacy Policy sets that out in full.
Data recovery
We hold no copy of your records and cannot restore them. Recovery is what you keep yourself: the records on your device, the mirror in your own iCloud if sync is on, and the backup files you export. Export regularly; a backup file is the one copy whose fate is entirely in your hands.
The Android Drive backup is a fourth copy, with one condition attached. It restores only while you can still supply its key, from a phone already using the backup, from an encrypted Android backup that carried the key, or from your recovery code. Keep the code somewhere that is not the phone.
The general release will add an account service that changes this, and this page will be revised then to say exactly what that service can and cannot restore.
The app is not medical advice
BearingKind Baby Sleep Tracker records and describes. It does not assess, diagnose, or advise. If you are worried about your child's sleep, health, or development, speak to a health professional who knows your child. In an emergency, contact your local emergency services. Section 4 of the Terms of Use says this properly.
Accessibility
We aim to meet WCAG 2.1 AA. If something in the app is hard or impossible to use with VoiceOver or TalkBack, with large text, with reduced motion, or with increased contrast, please tell us. Accessibility reports go to the front of the queue.
Languages
The app is available in English and Russian. These support and policy pages are currently published in English.
Also
Ivan Kuindzhi
Box 69, Nalbandjan 28, 0010 Yerevan\